Izvinjenje
Dear Ms Smith
My behaviour at your ____ (place) following our recent ______ (what kind of) meeting was deplorable.
I can assure you that it will not happen again. I was wrong. I have no excuses. I am very sorry.
Respectfully
(name)
(title)
___________________________________________________________________
Dear Ms Smith
I am sorry you had to wait such a long time for your credit of _____ (amount of money). We have had trouble tracing your sale and the return of part of the merchandise.
The refund check has now been mailed. Again, thanks for excusing the delay.
Sincerely yours
(name)
(title)
____________________________________________________________________
Dear Ms Smith
There is absolutely no excuse for my not meeting with you for ___ (breakfast, lunch, dinner) ______ (time) or at least not getting word for you. The appointment was written on my calendar but somehow I thought our meeting was for next ____ (day).
Please forgive me. I am eager to talk to you and will call on ____ (day) to see if we can arrange a meeting before you leave town. I will not let you down this time.
Respectfully
(name)
(title)
_________________________________________________________________
Korisne fraze
- Please accept my apology for… = Molim, primite moje isprike za…
- We apologize for the inconvenience this matter may cause you… = Ispričavamo se zbog neugodnosti koje vam ova stvar može uzrokovati.
- I would like to apologize for the mix=up on your last order. = Želio bih se ispričati za pogrešku kod vaše zadnje narudžbe.
- I am sorry that this unfortunate accident occurred… = Žao mi je što je došlo do te neugodnosti…
- We accept full responsibility for the mistake… = Preuzimamo potpunu odgovornost za pogreške…
- Mr Butler, let me assure you that what happened in your case is not typical of our company. = Gospodine Butler, osiguravam vam da to što se dogodilo u vašem slučaju nije značajno za našu tvrtku.
- We have applied a 10 % discount on your order and we again apologize for any inconvenience the delay in delivery may have caused you. = Prilažemo 10 % popusta na vašu narudžbu i još jedanput se ispričavamo za bilo kakve probleme koje vam je prouzročilo kašnjenje dostave.
Često korištene riječi
- Sincerely sorry = Iskreno mi je žao
- Accept my apology = Prihvatite moje isprike
- Responsibility = Odgovornost
- Inconvenience = Neugodnost
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